|June 18, 2013|
|Disruptive Selection: Nature's Way of Weeding Out the Average Business|
|By Brian Solis|
It’s everywhere. I live in Silicon Valley where many say that the terms disrupt and disruption have become buzzwords. Pundits believe that the word is losing its promise and impact through the acts and examples of entrepreneurs and businesses that misuse the word to describe intentions rather than associating it with a desired or natural effect.
In some of the startup meetings I attend for example, digital disruption is actually a stated business objective. Instead of “killing it” or “crushing it” many businesses are aiming now to disrupt it!
Kidding aside, disruption is more than a buzzword of course. It is a term that is becoming an important part of everyday business to describe what is happening to and around markets and ultimately companies everywhere. While it may be a genuine goal, disruption is the act [...]
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|Turn Customer Complaints Into Gold For Your Business (Video)|
I’ll never forget being on a call with an expert (along with 10 other people), so we could all learn more about running an online store on this interwebs thing.
That was 10 years ago, but what occurred during that call made such an impression on me I’ve never forgotten about it.
We were discussing how to handle customer complaints for an online store and the “expert” said, “Customers! I hate customers. Make sure you set up systems to keep yourself as far away from them as [...]
|How to Make Strategy More Than a Nice Idea||Let Leonardo da Vinci inspire your creativity||Business owners: Never confuse silence with satisfaction|
|Few things are more confusing to business owners and marketers than the idea of marketing strategy. I think that’s due in part to simple misunderstanding by many who try to apply the concept, but it’s also due to the fact that strategy [...]||
On the anniversary of Leonardo da Vinci’s birthday, I am reminded of something da Vinci said, which had a huge impact on me.
Today seems an appropriate time to share it with you.
|In business, we need to ensure we don’t confuse silence with satisfaction. Why? Because there is a sizeable percentage of the population, who dislike any form of confrontation. If they receive an average or below average service, they [...]|
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