|March 26, 2013|
|Business owners: Never confuse silence with satisfaction|
|By Jim Connolly|
| In business, we need to ensure we don’t confuse silence with satisfaction.
Why? Because there is a sizeable percentage of the population, who dislike any form of confrontation. If they receive an average or below average service, they will choose to be courteous and say nothing, rather than complain.
Not everyone complains
• Some customers are too polite to complain about a product that disappoints them. They just won’t buy it again.
• Some diners are too polite to complain about the poor quality of the food they receive. They just won’t eat there again. [...]
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|Twelve Not-So-Obvious Tips to Help Small Business Owners Prosper|
| Here’s something for the night table and a little late night reading… Starting a small business is hard work. Joseph Callaway has been there, and he shares twelve unexpected tactics—all centered on putting clients first—that will help your company to succeed. In his book he touches on Twelve Not-So-Obvious Tips to Help Small Business Owners Prosper:
• Change your thinking about why you exist. [...]
|Stop writing for Google. Really. Stop it.||Improving Your Business Processes Can Improve Your Bottom Line (Video)||Why is Your Blog Audience Declining?|
|As a passionate advocate for small business owners, I want to make a plea to you: Stop writing your blog posts and web copy primarily for Google. Earlier today, I spoke with a business owner who wanted to know why the ‘traffic’ to her [...]|| Sometimes we get stuck in our businesses.
The status quo becomes pretty comfortable compared to the alternative — change. [...]
|Running a successful blog is a real labour of love. It’s hard work, never ending, but can be very rewarding. But what happens when your analytics show that your audience is in decline? Rather than scream, hide in the nearest cupboard [...]|
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